Diploma of Digital media and IT – Application Development Specialization, Northern Alberta Institute of Technology – 2014

Specializing in Application Development, the two year diploma program included a wide variety of courses aimed at application development. Some of these courses were:

  • Capstone Project
    • (Java) Received a non-functioning version of a tablet app with a Java based web management tool. I completed this project with one other developer. We worked together to debug, refactor and optimize the web management tool and tablet app. This app was built to provide an easy to use platform to conduct safety audits of swimming areas.
  • Open Source Programming
    • (Java) Spent a semester learning different open source libraries and building projects using them.
  • Android Development
    • (Java) Learned the basics of Android development. Then had to come up with an idea for an app, then create said app. My app is a NFC tag writer.
  • Application Programming 1 and 2
    • (C#) Learned the basics of C# in visual studio. Created web-pages using aspx to meet requirements given.
  • Systems Analysis & Design 1 and 2
    • Learned business modelling, a basic understanding of project management and system interface design.

Work Experience

Business Support Analyst – Department of Health and Social Services, GNWT

12/2016 to 6/2017 (Casual Term)

Rendered first tier support via telephone and email communications from across the NWT. Utilized a ticketing system to track common issues and build a knowledge base. Liaised with other territories and provinces to connect telehealth sessions across the country and troubleshoot connection problems. Handled on-boarding and off-boarding of users for a few custom software applications. Wrote code to parse through years worth of semi-unorganized files to build a report.

Software Developer – Optessa Inc

5/2014 to 3/2016

Investigated, tracked and fixed software bugs and deficiencies. Implemented new features and refactor code. Preformed a wide variety of changes across application versions using a version control system. Trace data integrity issues in a few different database technologies.

  • Java
  • MySQL
  • Oracle

Systems Technician – Self

11/2013 to 12/2016

Offered customer focused technology services. Assess needs of clients and evaluate level of hardware needed. Design and build custom computer solutions for clients and preform installations. Provide system support by telephone, on-site visits and by remote access.

IT Summer Student – NWT Power Corporation

5/2013 to 8/2013

Rendered both first and second tier support via telephone, email and face to face communications across the organization, utilizing a ticketing system. Maintained server rooms, helped troubleshoot problems from remote locations, and decommissioned servers. Updated forms to improve business processes.

Junior Information Systems Analyst – Office of the Chief Information Officer, GNWT

5/2012 to 8/2012

Participated in research and inception of a website solution for the Office of the Chief Information Officer. Researched the possibility of a government wide SharePoint solution.

Business Support Analyst – Department of Health and Social Services, GNWT

5/2011 to 8/2011

Provided first tier support via telephone and email communications from health professionals across the NWT. Handled part of the on-boarding and off-boarding of users for the NWT healthnet portal. Created and maintained spreadsheets of user activity.